Any item(s) purchased from geronimo-underswim.com that you are not satisfied with, may be returned within 365 days from purchase including items bought during sales and merchandise received as gifts. Returns/refund is performed by LTDV Ltd, sole owner of the Brand of Geronimo and the online store.
- LTDV Ltd will offer a refund only if the correct return procedure is followed and terms and conditions are met.
- The order number must be provided, and the refund will be issued only to the payment method used for placing the order.
- The product must be unused, unworn, free from dirt, dust, hair, odor free, and in an unaltered, good-to-sell condition, with tags attached and packed in its original brand packaging.
- All returns must include an RMA number provided by our customer service department. Items returned without an RMA number will not be accepted.
- LTDV Ltd is not liable for loss or damage sustained during transportation of return merchandise.
- LTDV Ltd reserves the right to change, alter or withdraw these conditions at any time.
- We reserve the right to refuse any claim that we consider not fulfilling the return conditions.
- LTDV Ltd reserves the right to reject the return and shall not give any refund for products not returned in compliance with the return conditions.
- LTDV Ltd will refund the full purchase price of the returned product(s) except the costs for shipping and insurance.
- We will not process a return of goods purchased from third-party merchants. (In such cases, contact the third-party merchant from which you purchased the product and process the return according to their return policy.)
- Products purchased from outlet or clearance sales are not eligible for refund.
- All shipping and insurance fees for international returns are at the cost of the client.
HOW TO RETURN A PRODUCT FOR REFUND
- If you want to return an item for a refund, first please contact our customer service at: email@example.com or call +35956704030 during the business hours Monday-Friday from 8:00AM-5:00 PM EET.
Once you contact us, we will provide you with a return merchandise authorization (RMA) number which is necessary to initiate a return refund of the purchase price.
Prepare and send us your package as follows:
-Mark the RMA number clearly on the outside of the package
-Insure your package (recommended)
-Ship the return package to:
LTDV Ltd - Returns Department
18, Yanko Komitov Blvd
HOW WILL YOUR REFUND BE PROCESSED?Once your return is received, we will send you an email to notify you that we have received your returned item. Once we have finished our inspection, we will notify you of the approval or rejection of your return. If a refund is approved, we will credit the full purchase price, excluding shipping, to the original payment method. If you paid for your order with a combination of a gift certificate and a credit card, the amount paid by the gifts certificate will be credited to the gift certificate and the amount paid by the credit card will be refunded to the credit card. Refunds issued to credit cards will generally appear within 2 to 5 days. You also have the option of requesting a store credit. If a store credit is requested, a promo code will be issued to you via email. Your store credit can be easily applied to your next order during checkout.